Benefits Of Using A Virtual Phone Number

Benefits Of Using A Virtual Phone Number Than Regular Phone Numbers

 

A virtual phone number is a telephone number in the absence of a directly attached telephone line. They are used to forward the incoming calls chosen by client, VoIP, mobile, or fixed to other telephones. It is also called as inward dialing or direct access. It does not require any technical knowledge to build a phone system. Philippines virtual phone number is ideally used for sharing the same phone number with other people and also for recording voice messages. There are mainly two types of Virtual phone number- local numbers and toll-free numbers.

Virtual phone number gives you the feature of call recording. It allows you to monitor and record calls for better decision making for business. It also diverts the incoming calls from the customer to their right agent according to their requirements. Virtual phone number also enables the customers to stand in a virtual queue on the assumption that all agents are busy. Till the time you are connected, you can play any recording or tune. You can also differentiate between personal calls and professional calls using call differentiation feature of virtual phone number.

Routing Microsoft teams to PSTN (Public Switched Telephone Network) is referred to as Direct Routing. It allows you to connect with teams to a telephony provider’s range. Microsoft teams direct routing gives you better support, more flexibility and cheaper call rates. Teams work from home using Direct Routing in this pandemic time. You can communicate and collaborate with your colleagues seamlessly no matter what location you are in.

There are particular benefits of choosing a Direct Routing:

It allows you to choose your own provider according to your needs and demands.

It also facilitates you to port your number i.e., switching to Teams platform without losing your old number.

It gives you true unified communication. It converts your Teams platform to full blown business phone system with capability of true unified communication.